Privacy Policy
Data Controller
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the Data Controller responsible for the personal data collected through this website and in connection with our services is:
3D Housing Group Ltd
Company Registration Number: 12557370
Registered Office: 54a Short Heath Road, Erdington, Birmingham, B23 6JS
Email: info@3dhousinggroup.com
Telephone: 0121 246 2725
As the Data Controller, 3D Housing Group Ltd determines the purposes for which and the manner in which personal data is processed. We are responsible for ensuring that personal information is handled lawfully, securely and transparently in accordance with applicable data protection legislation.
1. Introduction
3D Housing Group Ltd is committed to protecting the privacy, confidentiality and personal data of our tenants, referrers, landlords, employees and website visitors. This Privacy Notice explains how we collect, use, store and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We process personal data lawfully, fairly and transparently, and only where it is necessary for delivering our services or meeting legal obligations.
2. Information We Collect
We may collect and process the following types of information:
a) Personal Information
Full name
Date of birth
Contact details (address, telephone number, email)
Identification documents
Next of kin details
b) Support & Referral Information
Risk assessments
Housing history
Support needs
Benefit status
Health-related information (where necessary and lawfully shared)
c) Financial Information
Benefit entitlement details
Housing payment information
d) Website Usage Information
Contact form submissions
Cookies and analytics data. Find our cookies policy Download here
Complaint procedure Download here
Safeguarding Procedure Download here
Regulatory & Compliance Statement Download here
3. How We Use Your Information
We use personal information to:
Assess suitability for supported accommodation
Deliver housing and support services
Process referrals and tenancy agreements
Manage landlord partnerships
Communicate with tenants and partners
Meet legal, regulatory and safeguarding requirements
Improve our services and website functionality
We only process personal data where there is a lawful basis to do so, including contractual necessity, legal obligation, legitimate interest or consent.
4. Sharing Your Information
We may share information, where appropriate and lawful, with:
Local authorities and housing departments
Probation services
Health and social care professionals
Regulatory bodies
Emergency services
Benefit agencies (e.g., DWP)
We do not sell personal data to third parties.
5. Data Security
We take appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access or disclosure. Access to sensitive data is restricted to authorised personnel only.
6. Data Retention
We retain personal data only for as long as necessary to fulfil legal, contractual and regulatory obligations. Once no longer required, data is securely destroyed or anonymised.
7. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate information
Request erasure (where legally permissible)
Restrict processing
Object to processing
Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO Website: www.ico.org.uk
To exercise your rights, please contact us using the details below.
8. Contact Us
For any privacy-related enquiries, please contact:
Email: info@3dhousinggroup.com
Telephone: +44(0)121 246 2725
Address: 54a Short Heath Road, Erdington, Birmingham, B23 6JS