FAQs

Who can refer someone to 3D Housing Group Ltd?

Referrals can be made by local councils, social workers, probation services, charities, healthcare professionals, housing associations, ex & current tenants, family & friends and other approved support agencies.

Can individuals refer themselves?

We primarily accept referrals through professional bodies & close associates; however, individuals can enquire directly/ book for a walk-in assessment and we will advise on the appropriate steps to follow.

What information is required during the referral process?

We typically require identification, relevant risk assessments, benefit status, support needs, medical information (where appropriate) and any documentation that helps us understand the individual’s circumstances. and needs.

How long does it take to process a referral?

Referral times vary, but we aim to review documentation promptly and schedule an initial assessment as soon as possible, often within a day or few working days.

What happens during the initial assessment?

A face-to-face consultation is completed to discuss the applicant’s needs, risks, support requirements, background and suitability for supported living accommodation.

How do you decide if someone is suitable for placement?

Suitability is based on risk level, support needs, benefit eligibility, property availability and whether we can provide the right level of support for the individual.

What type of accommodation do you provide?

We offer shared supported living properties that are fully furnished, well maintained and located near essential services such as shops, GP surgeries and transport links.

Are bedrooms furnished?

Yes. All units are furnished with a bed, bedding, wardrobe, drawers and essential items to ensure tenants are comfortable and settled from day one.

What kind of support do tenants receive?

Tenants benefit from weekly one-to-one support, help with benefits, budgeting, wellbeing, appointments, daily living skills, employment readiness and accessing community services.

Is there a preference for certain age groups or backgrounds?

We accommodate adults who meet our referral criteria and support requirements. Eligibility is based on need, risk assessment and suitability rather than age, gender, religion, sexual orientation, race or background.

Are your properties accessible for people with disabilities?

Some of our units have disability access but most of them do not as we are unable to carry out structural modifications on the properties. We assess each applicant’s mobility and accessibility needs during referral to ensure the accommodation offered is appropriate.

How long can someone stay in supported accommodation?

Length of stay varies and is based on individual progress, support needs and move-on readiness. Many tenants stay until they are stable and prepared for independent living.

What is required during sign-up?

Tenants must provide ID, benefit details, next-of-kin information and complete standard tenancy and support agreement paperwork. We guide tenants through this entire process.

Can tenants choose their property or location?

While we consider preferences, placements are based on suitability, risk level and availability. Our priority is matching each person to the safest and most appropriate environment.

What happens after a tenant signs up?

Once the tenancy is agreed, the tenant moves into their allocated property, meets their Housing Support Officer and begins receiving weekly structured support tailored to their goals.

What items should tenants bring when moving in?

Tenants are encouraged to bring personal belongings, clothing, toiletries and any essential items they require. Basic furnishings are already provided, and support workers can help tenants access additional essentials if needed.

Are visitors allowed in the accommodation?

Visitors are permitted however limited and monitored, they must follow house rules and respect the wellbeing of other tenants. Overnight stays are mostly restricted depending on risk assessments and property policies.

How are conflicts or issues within shared accommodation handled?

We prioritise safety and harmony in all properties. Any concerns are addressed promptly through mediation, behaviour agreements, support interventions or when necessary, alternative accommodation arrangements.

Do tenants need to pay rent or contribute financially?

Most tenants use Housing Benefit or the housing element of Universal Credit to cover their rent. Our team assists with applications, and any personal contributions such as service charge payments required are clearly explained during the sign-up process.

What happens if a tenant breaches their licence or occupancy agreement?

If a tenant breaches their licence agreement—such as causing repeated disturbances, damaging property, or failing to follow safety rules—we address the issue through a structured process. This includes warnings, meetings with the Support Lead, behaviour reviews and action plans to help the tenant improve. Eviction is always a last resort and only pursued when all support interventions have been exhausted.

What behaviours can lead to eviction?

Evictions may occur in cases of serious or ongoing misconduct, such as violence, illegal activity, severe property damage, or persistent refusal to engage with support and comply with safety expectations. Each situation is assessed individually, and tenants are given opportunities to correct behaviour before formal action is taken.

How much notice is given before eviction?

Notice periods depend on the nature and severity of the breach. In most cases, tenants receive written notice and an opportunity to discuss the situation with staff. Immediate eviction may occur only when there is a significant risk to others’ safety or wellbeing.

How does a tenant hand in their move-on notice?

When a tenant is ready to transition into independent accommodation or alternative housing, they can provide a written or verbal move-on notice to their Housing Support Officer. Support staff will then help them plan the transition and ensure all agreements are closed appropriately.

How much notice must tenants give when moving on?

Tenants are generally required to give at least one week’s notice, although specific notice periods may vary depending on the licence agreement. Support staff guide tenants through the process to ensure a smooth departure.

Do you support tenants with finding move-on accommodation?

Yes. Our move-on planning service includes help with housing applications, referrals to council housing teams, signposting to independent living schemes and guidance on sustaining a long-term tenancy. We may also introduce tenants to our sister company that handles professional lets but this is subject to availability and suitability